It’s easier than you think. Choose your dress, select your rental dates and book online — or come and try everything on at our Penarth boutique first. Wear it, love it, return it to us and we’ll take care of the cleaning. No dry-cleaning bill and no dress sitting unworn in your wardrobe afterwards.

Absolutely. Our try-on appointments at our Penarth boutique are free. You'll have one hour to browse the collection, try on your favourites and find your look. We also have a selection of shoes, bags and shapewear available to help you style everything together.

Yes — every rental is professionally cleaned and checked before going back out. You don't need to clean your dress before returning it either. In fact, we'd rather you didn't!

Once your booking is confirmed, that dress is reserved for you for your selected rental dates. Very occasionally, something outside our control can happen — such as a previous customer severely damaging or failing to return a dress. If we're unable to fulfil your booking, we'll contact you as quickly as possible and offer suitable alternatives or a full refund.

You can book 12 months in advance.

4 / 8 / 12 Days. If you need the dress for longer, we can extend the rental manually for you.

Yes. You can collect your rental from our Penarth boutique on the collection date shown on your booking.

Yes! Delivery is available for £5 each way, or £10 for delivery and return postage. Your booking will show when your dress needs to be returned. For postal returns, make sure you hand it to the specified carrier by your return deadline and keep your proof of postage.

Sizing can vary hugely between designers, which is why we'd always recommend a free try-on appointment if you're able to visit us.

If you'd like to change your dress, just get in touch. Changes are subject to availability and our 72-hour cancellation/change policy. If you've booked online without trying the dress first, please make sure that you refer to the manufacturer's sizing guide.

Yes, subject to availability. More than 72 hours before your rental, you can swap to another available dress. If it's more expensive, you'll pay the difference; if it's cheaper, we'll add the difference to your Revaya account as store credit.

Within 72 hours, we'll still try to accommodate a swap where possible, but no credit will ordinarily be issued if you choose a cheaper dress.

More than 72 hours before your rental, cancellations are eligible for Revaya store credit, valid for 12 months.

Within 72 hours, no refund or store credit will ordinarily be provided. See our full Cancellation & Refund Policy for all the details.

Absolutely not. Standard cleaning is included in your rental price. Please don't wash, dry-clean or try to remove stains yourself — return it to us and we'll take care of it.

Yes — we're not going to tell you to skip the tan for the sake of the dress! Just be mindful that excessive or difficult-to-remove staining may be classed as damage. If you're worried about accidental stains, you can add Peace of Mind Damage Cover to your rental for £15.

Accidents happen — don't panic and definitely don't try to fix or clean the dress yourself. Let us know what happened when you return it.

If you've added Peace of Mind Damage Cover, specified accidental, repairable damage such as minor staining, small tears, broken straps, zip damage and minor pulls may be covered.

Without Peace of Mind, you may be responsible for reasonable specialist cleaning or repair costs.

Peace of Mind is our optional £15 damage cover for those oh no moments.

It covers specified accidental, repairable damage during normal wear, such as accidental stains, minor tears, broken straps, repairable zip damage and minor pulls.

It doesn't cover loss, theft, non-return, burns, unauthorised alterations/cleaning, deliberate or reckless damage or damage beyond repair. Full details are in our T&Cs.

If a dress is lost, not returned or damaged beyond economical repair, you may be responsible for its reasonable replacement value. Peace of Mind doesn't cover loss, theft, non-return or irreparable damage.

We reserve the right to charge you £15 per late day. Please let us know as soon as you can if your plans change.

Absolutely. Someone else can return your rental on your behalf — just ask them to show us your booking confirmation email when they arrive.

Yes! Someone else can collect your rental for you. They’ll just need to show us your booking confirmation email when they arrive so we can make sure we’re handing over the right rental.

We know plans can change. If your event is cancelled, our standard Cancellation & Refund Policy will apply. Let us know as soon as possible — if you cancel more than 72 hours before your rental begins, we’ll issue the rental value as Revaya store credit, valid for 12 months. If it’s within 72 hours, no refund or store credit will ordinarily be provided.

Yes — destination wedding, Ibiza weekend, Italian summer… take us with you! Just make sure your travel plans work with your agreed rental period, as your dress still needs to be returned by the return date on your booking. We’d recommend allowing plenty of time around flights and travel delays when choosing your rental dates.

Yes! We can offer temporary alterations on selected dresses to help you get a better fit, without permanently changing the garment. Just speak to us during your try-on appointment and we’ll let you know what’s possible for your chosen dress.

No. Please don’t cut, sew, hem, glue or make any other alterations to your rental yourself. If the fit needs a little adjustment, speak to us first — we may be able to offer a temporary alteration that won’t permanently change or damage the dress.

No — our shoes, bags and accessories are there to help you style your look during your try-on appointment, but they aren’t currently available to rent.