This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, book an appointment, place a rental order, or engage with us on social media.

Revaya is a trading name operating at:

Revaya, 3 Windsor Arcade, Penarth, CF64 1JA

You can contact us any time at hello@revaya.co.uk.

1. How We Use Your Personal Data

We collect and process your data in a few different ways:

When you create an account

We may collect your name, contact details, address, and payment details so we can process bookings and deliver your items. We may also ask for ID verification in limited cases to prevent fraud.

When you place a rental order

We process your booking details, payment (via secure, third-party providers), and delivery information in order to fulfil your rental contract with us.

When you book an appointment

We collect your contact details and requested items so we can confirm your try-on appointment and prepare your fitting.

When you opt into marketing

With your consent, we may send you occasional email updates, launch news, or promotional offers. You can unsubscribe at any time by clicking the link in our emails or contacting us at hello@revaya.co.uk.

When you share a testimonial or appear in our content

If you’ve shared a story, review, or photo with us (whether via email or social media), we may use your name, image, and social media handle — but only with your consent.

When you contact us

Whether it’s by email, form, or social DM, we keep a record of your query and contact information so we can respond appropriately.

When you use our website

With your permission, we may collect data such as device type, browsing behaviour, and page views via cookies or analytics tools. This helps us improve the website experience for you and others.

2. Who We Share Your Data With

We only share your personal data with trusted third parties where necessary, such as:

• Payment processors (e.g. Shopify Payments, Stripe, PayPal)
  
• Courier and delivery providers (e.g. DPD)
  
• Our legal or professional advisors
  
• Government or legal bodies where required by law

We do not sell your data to marketing companies or third-party advertisers.

3. Where Your Data Is Stored

Your data is stored securely within the UK and/or EU. If any data is transferred outside of these areas, we ensure adequate protection is in place, such as standard contractual clauses or secure data hosting.

4. How Long We Keep Your Data

We only keep your data for as long as needed to fulfil our service to you or to meet legal or regulatory obligations. If your data is no longer needed, we securely delete or anonymise it.

5. Your Rights Under UK Data Protection Law

You have the right to:

• Access the personal data we hold about you
  
• Correct any incomplete or inaccurate information
  
• Request the deletion of your data
  
• Restrict or object to how your data is used
  
• Withdraw your consent at any time
  
• Request a copy of your data in a portable format
  

To exercise any of these rights or ask questions about your data, email us at hello@revaya.co.uk.

6. Cookies & Tracking

We may use cookies or similar technologies to improve user experience, track website performance, and personalise your experience. You can manage your cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website. Continued use of our site and services constitutes acceptance of any changes.