We know plans change. Here's exactly what happens if yours do.

Cancelling your rental

More than 72 hours before your rental

Cancel more than 72 hours before your rental begins and we'll issue the full rental value as Revaya store credit, valid for 12 months.

Change-of-mind cancellations do not ordinarily qualify for a monetary refund.

Less than 72 hours before your rental

If you cancel within 72 hours of your rental beginning, no refund or store credit will ordinarily be provided.

Your dress has been reserved specifically for you and, this close to the rental, we have significantly less opportunity to rent it to somebody else.

Any amount retained will be subject to applicable consumer law and will not exceed our reasonable loss arising from the cancellation.

Want to move your rental?

No problem — provided availability allows.

Contact us more than 72 hours before your rental and we'll do our best to move your booking to another available date.

Within 72 hours, our standard late-cancellation rules apply.

Want to change your dress?

You can change your booked dress, subject to availability.

More than 72 hours before your rental:
If your new dress costs more, simply pay the difference. If it costs less, we'll add the difference to your Revaya account as store credit.

Within 72 hours:
We'll still do our best to accommodate a swap, but this is subject to availability and our discretion. If your new dress costs more, you'll need to pay the difference. No credit will ordinarily be given if you choose a cheaper dress.

What if the dress no longer fits?

If you tried the dress on before booking and were happy with the fit, a change in fit isn't normally grounds for a refund.

That doesn't mean we'll leave you dress-less. Speak to us and, subject to availability, we'll do our best to find you another option under our standard dress-change policy.

For online bookings, sizing and measurements are provided as guidance because fit varies between brands and styles.

Your statutory rights aren't affected if an item has been incorrectly described or is faulty.

What if Revaya can't provide my dress?

This one's on us.

If we can't provide your booked dress because, for example, it has been damaged or hasn't been returned by a previous customer, we'll work with you to find an alternative.

You can choose from the appropriate options available, which may include:

• an alternative dress of equivalent value;
• an appropriate higher-value alternative at no additional cost;
• Revaya store credit; or
• a full monetary refund for the affected rental.

You will not be forced to accept store credit if we're unable to fulfil your booking.

Refunds

We don't ordinarily provide monetary refunds for customer change-of-mind cancellations.

Where a cancellation qualifies under this policy, Revaya store credit will normally be issued instead.

This does not affect your statutory rights or any circumstances in which you are legally entitled to a refund.

Store credit

Revaya store credit is valid for 12 months from the date it's issued and can be used towards a future Revaya rental, subject to availability.

Need to cancel or change something?

Please get in touch with us as soon as you can.

The more notice you give us, the more we'll usually be able to do to help.